“As a customer service employee, if you are good enough in e-mail care, you can go to a Facebook training. Social is public, so you have to be very careful. Everyone is very friendly and nice to you, but you have to remain professional in tone. As we call it: engaged , but businesslike. In the training you will also learn our tone of voice , product morocco phone number list knowledge, rules of conduct and the technology of Facebook. After that, you can respond on Facebook for three weeks under supervision. If that goes completely according to plan, you will be part of the team – a prestigious position. People fight to be allowed to go to a training.”
What else do you need to be a good webcareer?
“Product knowledge, language skills and enthusiasm are essential. You have to be very flexible with your working hours and willing to make last- why is a phone number list important minute changes to your work schedule. You also have to take it seriously as a job, no matter how many hours you work. We see that in how you answer emails and whether you take the time to do research before you answer. We are actually a bunch of softies: we know the customers by name and sometimes discuss cases in the team meetings. Our webcarers really love helping customers.”what will be covered
What tools do you use and how much does it cost?
“For Facebook, we use iMail. It receives emails and we can chat live with it. In iMail, we receive and answer questions, which you can then see on our wall. How much caseno email list does it cost? We’d rather not say. We work with service levels and response times, so that we can track whether questions have been answered on time. And of course with a shared Outlook calendar, in which we can see who is working when within the team. For Twitter, we simply use the free version of Hootsuite . And we are always connected to each other via Skype .”
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